Restoring your Authenticator app on a new deviceĪfter backing up your Authenticator app to the cloud, you can restore the app on a new mobile device using the recovery password you created previously. For security reasons, our Product Support team cannot provide this password for you if you lose it. Important! Be sure to store your new password in a secure location so it’s accessible when you need it. Acknowledge permissions to allow Authenticator to store it’s encrypted backup file in Google Drive.Īfter creating the recovery password, your Authenticator app is backed up to the cloud and secured with your password.Note: Authenticator recovery is available on devices with iOS 11 or later. Enter a unique password in the fields on the Set Recovery Password screen, then tap Set Recovery Password.In the Settings menu, tap Enable Authenticator Recovery, then tap the Enable button.With the Authenticator app open on your mobile device, tap the Settings button.
To enable account recovery, complete the following steps in the Thomson Reuters Authenticator mobile app. Enabling the account recovery also ensures that you won’t get locked out of your software if your old device is lost or malfunctions. Doing so enables you to quickly migrate to a new mobile device without having to repeat the multi-factor authentication (MFA) setup process. Create a recovery password in the Thomson Reuters Authenticator mobile app to back up your app to iCloud or Google Drive.
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